TERMS & CONDITIONS

Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking. Guests accept and are held fully responsible for their visitors or children which may result in injury or harm when staying or visiting the property and it’s surrounds. Any breach of these terms and conditions may result in immediate eviction with no refund or cancellation of your booking.

CHECK-IN + CHECK-OUT
Standard check in time is 2pm on the day of arrival and the property is to be vacated by 10am on the day of departure. An additional fee will be charged if you do not check out by 10am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure an early check-in or late check-out is to book an extra night.

SECURITY BOND
Your credit card details will be held on the system as security bond. Your credit card will be automatically debited in the event of: damage to the property, equipment, breakages or if extra cleaning is required. Please note: we will only process monies on your credit card or if there is reported damage to the Property, or if the 'Terms and Conditions' are not adhered to. If you do not hold a credit card and cannot provide one as a bond, we will require a $1000 cash bond to be paid. This payment will be refunded within 14 days of departure, once we receive your departure inspection report and no charges are required. (Please inform our office via email if you wish to pay the required bond via this method).

You become responsible for any and all damage and loss to the property and its contents from the date and time you check-in to the date and time you check-out. Any damaged items in the properties will be charged the full advertised replacement cost and product brand. The Property is a residential premise and is strictly for Residential use. The number of occupants allowed is as per approved on your booking email and as advertised. The use of the property for functions, parties or other like mass gatherings are STRICTLY PROHIBITED unless written consent has been emailed by management. Use of the property for such events or other than as a residential premise will result in the termination of the reservation for the property, removal of the Guest (s) and other occupants from the property and other costs or expenses (including an unauthorised function/extra cleaning fee of $500).

LOCATION HIRE
Location hire for photoshoots and video shoots must be pre approved in writing by management. No images including the property are to be used for marketing purposes unless pre-approved in writing by our marketing team.

NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management in writing. The use of extra beds other than the number booked will attract an additional tariff.

CHILDREN
We welcome children of all ages to our property. Children’s prices for accommodation are included in the standard tariff rates and refer to children using existing bedding. Steps and balconies need to be taken into consideration before booking. Please note there are no baby gates or stair barriers and supervision is the responsibility of parents & guardians. Please contact management if you need further information. No refund will be given if the accommodation is deemed unsuitable after check in. Supervision of children around stairs, balconies, roads, driveways, BBQ, kitchen and all areas of the property and surrounds are the sole responsibility of parents/guardians and La Costa accepts no responsibility.

NOISE
Disturbance to other guests and neighbours including excessive noise, music and unruly behaviour is prohibited and may result in eviction without refund. If a noise complaint is received; a first warning will be given. If a second complaint is received this will result in immediate eviction with no refund.

PET POLICY
All parties accept that:

• Requests for pets are required to be made in writing at the time of booking (i.e. before confirmation is provided or payment in any part or in full is made).
• Requests for pets will be considered on a case-to-case basis based on the host’s preferences or selection criteria. The host reserves the right to ask for the number of pets, kind (i.e. cat/dog) images of the pets, breed, age, etc. whereby this proposal may be shared in the interest of transparency and respect with the owner.
• Approval is not to be assumed by the guest unless the host provides written approval.
• The host reserves the right to terminate the booking or request the guest to remove the pet from the property for the remaining period of the booking if it is deemed that the animal is causing reasonable disruption of peaceful enjoyment to neighbours.
• Disruption to peaceful enjoyment is defined as the host receiving two or more credible complaints.
• The host has the right to inspect the property at any time.
• Pet(s) is/are not allowed to be left alone for more than five hours at any time and there are no more than two pets to be on a property at any time.
• Guest/s are responsible for cleaning up pet droppings/waste from the property. If faeces are found at the property, the guest will return to the property to clean it up or charges will apply.
• Pets are not permitted on ANY furniture. Any damage or stains caused by a pet will be cleaned at the guest’s expense. If the damage or stains can not be cleaned or repaired, the guest will be charged the full advertised replacement cost and product brand.
• Pets are permitted in the courtyard, downstairs laundry and balcony.
• If your pet is wet they are strictly not permitted inside until washed and dried accordingly.

STRICTLY NO SMOKING
Smoking on the property both indoors and within the grounds of La Costa is strictly prohibited. If there is any evidence of smoking inside the property you will be charged an additional $1000 for a specialised clean to eliminate odours and remove chemical residue before future guests may use the space.

CLEANING
Units must be left in the condition they were in upon guests arrival. Excess cleaning fees up to $500 may apply (e.g. rubbish not being removed, dishes not washed and put away, barbecues not cleaned). Please report any existing damage to the duplex upon your arrival. Please immediately report any damage which occurs during your stay.

LOST OR DAMAGED KEYS
If guests lose keys or lock keys inside the property and require access, a security call out fee will apply. If replacement keys need to be cut, key barrels need to be replaced, or in secure complexes, re-keying is required costs will be calculated based accordingly and charged to the guest.

INDEMNITY
Guests and their visitors actions, conduct and safety are the responsibility of the Guests. La Costa do not condone: unsafe, irresponsible or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time. A condition of entering and/or staying at this property means that all Guests understand and agree to indemnify the agent and owners against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time. Your booking request will be confirmed once your payment has been receipted and a receipt emailed to you following your booking confirmation.

PAYMENT POLICY
Full payment is required at time of booking to secure your dates. If payment is not received by the due date, La Costa reserves the right to cancel the booking. Rates quoted are in Australian dollars and are subject to change at any time. La Costa is not liable for and is not required to honour any pricing displayed that is quoted in error. A cancellation under these circumstances does not incur any cancellation fee. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking. Minimum length of stay restrictions apply to certain rates during special event periods.Preferred method of payment is Visa, MasterCard, Amex or JCB are accepted and a 1.5% surcharge applies for these card transaction.

SECURITY BOND
Your credit card details will be held on the system and your credit card will be automatically debited in the event of: damage to the property, equipment, breakages or if extra cleaning is required.

CANCELLATION POLICY
- Cancellations with MORE THAN 14 days notice prior to your arrival will receive 100% of paid repayments refunded.
- Cancellations with 7-14 days notice prior to your arrival will receive 50% of paid repayments refunded.

No cancellations are accepted within 7 days of your arrival date. You will be charged the total of the reserved stay under all circumstances. Written notification must be provided for all cancellations.

In the event La Costa must to cancel your accommodation for circumstances beyond our control a full refund will be made. However we will not be held liable for any further costs incurred. We strongly recommend travel insurance (even for domestic travel) to cover cancellations, travel delays and all other unforeseen incidents and accidents.